Privacy Policy

At Family Care Options, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website and services.

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
For Payment Information: Credit or debit card details are used exclusively for charging service fees.
For Contact Information: We save your email address and phone number only if you complete a booking. This helps us confirm appointments, provide service updates, and ensure reliable communication between you and our team.
Marketing Emails: If you voluntarily submit your email via a form (e.g., to sign up for a newsletter), we may retain it to send promotional emails, newsletters, and service updates. You may opt out of these communications at any time by using the unsubscribe link provided in each email.

How do we store, use, share and disclose our site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How can our site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at deadandspiteful@gmail.com

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at service@familycareoption.com

Information We Collect
When you book a service through our website, we may collect personal information including your name, address, phone number, email, and payment details. This data is collected solely to process bookings, facilitate communication, and ensure a smooth and reliable service experience.

Data Security & Protection

We employ industry-standard administrative, technical, and physical security measures designed to safeguard the confidentiality, integrity, and availability of personal information collected through our website. Our website is hosted on the Wix platform, which provides a secure hosting environment that includes advanced firewalls, secure servers, and continuous monitoring to protect against unauthorized access, misuse, loss, alteration, or disclosure of data.

All data transmitted through our website is protected using SSL (Secure Socket Layer) encryption, ensuring that information exchanged between users and our systems is encrypted and secure. Personal information is stored using encrypted technologies and is accessible only to authorized personnel who require access for legitimate business, operational, or legal purposes.

Use and Disclosure of Information

Family Care Options does not sell, rent, or trade personal information to third parties. Personal data may be shared only when necessary to operate our services, fulfill user requests, comply with applicable laws and regulations, respond to lawful requests from public authorities, or protect the rights, safety, and security of our organization, our users, or others.

Where third-party service providers are engaged to support website functionality or business operations, such providers are contractually obligated to maintain appropriate data protection and confidentiality standards consistent with this Privacy Policy.

Regulatory Alignment and Compliance

We are committed to complying with applicable federal, state, and industry privacy and data protection regulations. While our website is not intended to collect protected health information unless explicitly required for service delivery, we apply heightened security standards appropriate for healthcare-adjacent organizations and regularly review our data protection practices to ensure alignment with evolving regulatory and cybersecurity best practices.

Our reliance on Wix’s secure infrastructure further supports compliance with recognized data security frameworks and global privacy standards.

Policy Inquiries and Contact Information

If you have any questions regarding this Privacy Policy, our data security practices, or how your personal information is collected, used, or protected, please contact us directly. We are committed to transparency and to addressing privacy-related inquiries promptly and responsibly.