About Family Care Options

We support both residential and hotel-based clients, offering seamless service wherever you are — from your Manhattan apartment to luxury resorts and private villas abroad.

Our services include:

• Child care (hotel, travel, event, short- & long-term)

• Pet sitting & dog walking

• Adult care

• Stroller rental

• Housekeeping

• Personal assistants

• Personal shopper

• Private chefs & meal prep

We kindly request at least48 hours’ notice for all cancellations. Cancellations made with less than 48 hours’ notice may be subject to a partial or full charge, depending on the timing and nature of the scheduled service.

Upon receiving the request form, the services will be confirmed and an email confirmation will be sent with the caregiver's profile attached. Upon receiving the confirmation, it is the client’s responsibility to review and make any inquiries pertaining to the confirmation or request a change. At this time, the credit card provided will be billed for the services confirmed. If services are rendered past the confirmed schedule, the client will be billed according to the additional services rendered.

The confirmed caregiver will arrive at the concierge desk 15 minutes prior to the start time confirmed. The Concierge will ring up to the room to announce the caregiver's arrival, at which time the client has the option to meet the caregiver in the lobby or request the concierge to send the caregiver to the room. At the end of the shift the caregiver will present a timesheet with a log entry for the client to review, agree, and sign off on.

Family Care Options offers premium care and services for families, individuals, and travelers across New York City and abroad, including residential, hotel, and travel-related care wherever you need us.

Whether you're hosting guests in New York, vacationing in Europe, or relocating temporarily, our team ensures exceptional care, absolute discretion, and world-class service—anywhere in the world.

You can submit a service request directly through our website. Once received, we’ll match you with a trusted provider based on your needs and preferences.

No — anyone can book with us. However, our VIP members receive exclusive benefits, including discounted rates, 24/7 backup care, priority booking, and access to their preferred sitters.