About Family Care Options

We support both residential and hotel-based clients, offering seamless service wherever you are — from your Manhattan apartment to luxury resorts and private villas abroad. Our services include: Child care (hotel, travel, event, short- & long-term) Pet sitting & dog walking Adult care Stroller rental Housekeeping Personal assistants Personal shopper Private chefs & meal prep

We kindly request at least48 hours’ notice for all cancellations. Cancellations made with less than 48 hours’ notice may be subject to a partial or full charge, depending on the timing and nature of the scheduled service.

Upon receiving the request form, the services will be confirmed and an email confirmation will be sent with the caregiver's profile attached. Upon receiving the confirmation, it is the client’s responsibility to review and make any inquiries pertaining to the confirmation or request a change. At this time, the credit card provided will be billed for the services confirmed. If services are rendered past the confirmed schedule, the client will be billed according to the additional services rendered. The confirmed caregiver will arrive at the concierge desk 15 minutes prior to the start time confirmed. The Concierge will ring up to the room to announce the caregiver's arrival, at which time the client has the option to meet the caregiver in the lobby or request the concierge to send the caregiver to the room. At the end of the shift the caregiver will present a timesheet with a log entry for the client to review, agree, and sign off on.

Family Care Options offers premium care and services for families, individuals, and travelers across New York City and abroad, including residential, hotel, and travel-related care wherever you need us. Whether you're hosting guests in New York, vacationing in Europe, or relocating temporarily, our team ensures exceptional care, absolute discretion, and world-class service—anywhere in the world.

You can submit a service request directly through our website. Once received, we’ll match you with a trusted provider based on your needs and preferences.

No — anyone can book with us. However, our VIP members receive exclusive benefits, including discounted rates, 24/7 backup care, priority booking, and access to their preferred sitters.

Every caregiver is carefully chosen through a multi-step process that includes background checks, personal interviews, reference screening, and certification in CPR and First Aid. We select individuals who embody professionalism, warmth, and reliability.

Yes, we do our best to accommodate repeat caregiver requests, especially for returning families. VIP members receive priority access to their preferred sitters.

Yes. All caregivers are certified in CPR and First Aid, and many hold additional qualifications or degrees in child development, education, or nursing.

We recommend booking at least 48 hours in advance. However, we understand life is busy — and we’ll always do our best to accommodate last-minute requests.

Yes. We accept last-minute requests and will work quickly to assign a qualified caregiver. Members receive priority for urgent and same-day bookings.

Yes. Overnight, weekend, and long-term bookings are available upon request and subject to availability. Custom pricing may apply for extended services.

We kindly ask for at least 48 hours’ notice for cancellations. Cancellations made with less than 48 hours’ notice may be subject to a partial or full charge, depending on the timing and nature of the service.

Simply provide your hotel name, room number, and preferred service time when booking. We’ll coordinate directly with you or the concierge for a seamless experience.

Yes. We’re proud to be trusted by many of NYC’s top luxury hotels. We offer in-room child care, pet sitting, and personal services for travelers staying in the city.

Of course! Our services are available to both local residents and visitors. Whether you're here for vacation, business, or an event, we’ll take care of your family while you enjoy your stay.

We proudly provide in-room care services at many of New York City’s top luxury hotels. These include The Plaza Hotel, The Lotte New York Palace, The Ritz-Carlton Central Park, The Loews Regency, The Langham, The Trump International, 1 Hotel Central Park, The Four Seasons Downtown, The Mark, The Aman, The Ritz-Carlton NoMad, The Beekman, The Crosby Street Hotel, The SoHo Grand, JW Marriott Essex House, The Dominick, The St. Regis, Thompson Central Park, The Peninsula, The Pierre, The Wall Street Hotel, The Whitby, Park Hyatt New York, The New York Edition, Four Seasons Midtown, The Mercer Hotel, The Lowell, The Bryant Park Hotel, The Park Lane Hotel, The Edition, The Mandarin Oriental, Hotel Barrière Fouquet’s, The Marriott Marquis, The Hard Rock Hotel, The William Vale, The Roxy Hotel, The Gansevoort, The Pendry, The Ned NoMad, The Chatwal, The Andaz Fifth Avenue, and The Garden City Hotel — among many other high-end boutique and luxury accommodations throughout the city. If your hotel is not listed here, please reach out. We likely service it or can make special arrangements.

You can securely submit your payment details during the booking process. All information is encrypted and securely stored for one-time or recurring use.

We understand plans change. You can contact us to reschedule, preferably with at least 24 hours’ notice. To cancel, please notify at least 48 hours in advance. Late changes may incur a fee, especially during peak times or holidays.

Yes. We use secure, encrypted systems to store and process all personal and payment information. We never share your information with third parties without your consent.