Hotel Pet Care

Cancellation Policy

Cancellation Policy: If cancellation is received less than 48 hours prior to the start date and time confirmed the client will be responsible and billed for the entire schedule of services confirmed. All hourly rates and transportation fees will be charged to the credit card provided. All cancellations received with more than 48 hours notice of the start date and time will receive a refund to the credit card provided. Late Booking Fee: $50.00 surcharge will be implemented if scheduled booking time is within 4 hours of services to be rendered. Please Note: Family Care Options holds the right to change the confirmed sitter and/or caregiver without notice in the event Family Care Options receives good information such as but not limited to the current health status of the confirmed sitter and/or caregiver. In which case, Family Care Options will make the necessary change of sitter and/or caregiver confirmed in the best interest of the family requesting care. Method of Payment: All major credit cards accepted. All credit card orders require a credit card number, expiration date, security code, zip code, and email address to send the credit card receipt. There is a 4% charge for internet and telephone credit card orders.

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